TERMS OF USE:
- General Provisions
1.1. These general terms and conditions of sale (“General Terms and Conditions”) regulate the distance sales of Eyewear-labelled sunglass frames (“Products” or “Product”) made through the website http://www.oak-eyewear.com (“Website”).
1.2. Distance selling services regulated by the General Terms and Conditions are exclusively reserved to consumers of at least 18 years of age (“Clients” or “Client”); the expression ‘consumers’ means natural persons acting for purposes outside their trade, business, craft or profession.
1.3. Clients must carefully read the General Terms and Conditions, available on the Website, in order to gain knowledge of them before executing the sale contract.
1.4. Any amendment to and/or integration into the General Terms and Conditions will become effective as of the date when the amendments and/or integrations are published on the Website and shall be applied to sales made from that date onward.
2. Identification of the Seller
2.1. The Seller is, OAK EYEWEAR S.A.R.L., with registered office at 000 Avenue Habib Bourguiba Kalaa Sghira Sousse, TUNISIA.
3. Price
3.1. The price of the Products indicated on the Website is expressed in TND for local customers and in Dollars or Euros for other countries where the Client declares to be domiciled upon purchase. The price includes all applicable taxes and duties. Delivery is FREE for local customers. International Shipping expenses may be added to the price of the Products and will be indicated separately in the order form.
4. Method of Purchase
4.1. The Website provides the main features and the price of each Product.
4.2. Before transmitting an order proposal through the Website, the Client is invited to carefully read these General Terms and Conditions.
4.3. In order to purchase a Product, the Client must (1) add the selected Product to the “Cart” by clicking on the specific icon/button, (2) fill out the order proposal, (3) select the payment method, (4) accept the General Terms and Conditions, and (5) transmit the order proposal to OAK Eyewear through the Website.
5. Method of Payments
5.1. OAK EYEWEAR accepts payments Via Konnect made with Paypal, or the following credit cards: Visa, MasterCard, E-dinar. Accepts also payments on cash upon delivery only for local consumers in Tunisian territory.
5.2. The Client may pay the price of the Products ordered and if there is applicable shipping expenses by Paypal, or credit cards.
5.3. The Client’s credit card will be charged after:
First, the credit card information has been verified,
Second, authorisation has been received from the issuer of the credit card used by the Client, and
Third, the Shipping or Delivery Receipt Confirmation has been sent to the Client
6. Shipping and Delivery
6.1. The Products will be delivered to the address indicated by the Client in the order proposal. Upon delivery, the Client’s signature (or the signature of a Client’s representative) will be required.
6.2. OAK EYEWEAR will verify within 2 (two) working days the occurrence of any supervening disruption in the stock of the Raw Materials, despite OAK EYEWEAR’s on-going best efforts to care for availability, or of events of force majeure hindering correct completion of the order. In such a case, OAK EYEWEAR will contact the Client, which will have discretion, to agree with OAK EYEWEAR on alternative ways of executing or waiving the order. Should the Client waive the order, OAK EYEWEAR will not charge the Client any amount.
6.3. OAK EYEWEAR shall issue a purchase receipt for each order; the invoice will be sent to the Client via e-mail. The purchase receipt is issued on the basis of the information provided by the Client when the order was made. Once a purchase receipt has been issued, it cannot be modified.
6.4. Shipping expenses are borne by the Client, unless for local deliveries otherwise are indicated separately in the order form.
6.5. The purchased Products will be delivered by a courier selected by OAK EYEWEAR (the “Courier”) Monday through Friday, with the exception of local or national holidays.
Every order is hand-built. Due to this, please allow up to 5 (five) days prior to shipping to build your creation.
Local deliveries will be made within the standard times of 1 (one) to 4 (four) business days. International deliveries will be made within the standard times of 7 (seven) to 14 (fourteen) business days and, in any event, by no later than 30 (thirty) days as of the date of the Shipping Confirmation (except in case of force majeure or unforeseeable circumstances, such extraordinary weather conditions, computer faults and telecommunication shutdowns, or other extraordinary circumstances out of OAK EYEWEAR’s control).
The Client will be able to track the shipment through the link or number provided by OAK EYEWEAR in the email confirming delivery. To the extent that further information or support is needed, the Client can contact OAK EYEWEAER Customer Service.
6.6. Upon delivery of the Products by the courier, the Client (or his/her representative) must verify that:
First, the number of items delivered corresponds to the number of items indicated on the delivery note; and
Second, the packaging and its seals are intact, undamaged, not wet or altered in any manner.
Any damage to the packaging and/or to the Product or any discrepancies in the number of items or documentation must be immediately indicated in writing on the Courier’s delivery note.
7. Warranty
7.1. All OAK EYEWEAR sunglasses are warranted against manufacturing defects for a full 12 months.
OAK EYEWEAR does not warrant against accidents or lack of care that result in cracks, breakage or dents. Normal wear and tear, loss, theft, scratches, or any damage due to misuse are also not covered.
8. Return and Exchanges
8.1. We want you and your gift recipients to be happy with your purchases. If for any reason, you are not satisfied with your OAK EYEWEAR sunglasses, you may return them for only an exchange. Only one exchange is authorized per each frame purchased. The customer must notify OAK EYEWEAR of his desire to change his delivered frame within fourty-eight hours of receipt.
Items exchanged must be of equal price and it will be sent out upon receipt of the returned item.
Returns must be shipped back within 30 days of receiving your items.
8.2. Returns must be in brand new condition, with original box and original accessories.
Custom items are not eligible for returns.
8.3. If a Product is affected by a manufacturing defect or by any other alleged lack of conformity, the Client should immediately contact OAK EYEWEAR. In such case, OAK EYEWEAR will, of course, repair or replace it at no cost, if the expertise procedure confirms the reported issue and determines it to be a valid claim under our quality assurance standards.
8.4. Shipping and delivery fees for exchanges are borne by the Client. Unless for a manufacturer defect.
9. Intellectual Property Rights
The OAK Eyewear trademark on the Products, together with all the distinctive signs displayed on the Products, on corresponding accessories and/or packaging, whether or not subject to registration, and with all the copyright-protected illustrations, pictures and logos, and, more generally, with all the intellectual property rights, are and remain the exclusive property of the company.
10. Applicable Law
These General TERMS OF USE and the contracts executed with the Clients, are governed by Tunisian law.
11. Contacts
12.1. For further information and assistance with the Website or with the on-line purchases, the Client may contact OAK EYEWEAR’s Client Service, through the appropriate online form or by e-mail at :
12. Specific approval
13.1. Client declares to have duly examined and to approve specifically the following articles: Article 5 – Method of Purchase; Article 6 – Shipping and Delivery; Article 12 – Applicable Law.